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We are seeking a friendly, professional, and highly organized Aesthetic Practice Coordinator to be the face of our medical spa. This role is essential in ensuring a seamless and welcoming experience for our clients. The ideal candidate will have excellent customer services skills, a passion for health and beauty, and the ability to multitask in a fast-past setting.
· Be able to provide information about spa, and aesthetic services, along with promotions and membership options.
· Acquire & develop in-depth knowledge of the spa services we offer and aesthetic medical procedures.
· Handle patient inquiries, concerns, and follow-ups with excellent customer service.
· Coordinate schedules medical staff, and management to optimize scheduling and service flow using Aesthetic Record.
· Maintain client confidentiality and uphold all HIPAA and company policies.
· Manage messages daily (NO unanswered at the end of the day) including AR, Meta, phone and email.
· Process payments, maintain accurate records, and manage daily financial transactions.
· Assist with retail sales, including skincare and wellness products.
· Help with Social media posting and ad creations.
· Ensure patient charts are put together and prepared for the day.
· Processing payments through Aesthetic Record/Care Credit/Cherry
· Willingness and flexibility to periodically be of assistance for duties that may be outside scope of the job description.
· Maintains a neat and beautiful working area, free of food, beverages, and personal items.
· Full-Time Position
· Competitive Pay
· BEAUTY Benefits
· PTO and Paid Holidays
· Bi-Lingual a PLUS
The Cosmetic & Wellness Institute
7810 Ballantyne Commons Parkway, Suite 201, Charlotte, North Carolina 28277, United States
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